How Netflix’s Customer Obsession Created a Customer Obsession

In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. His answer: “Consumer science.” He explained, “Leaders like Steve Jobs have a sense of style and what…

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Platform Management by Brandon Chu

At #mtpcon San Francisco, Brandon Chu, VP of Product at Shopify, provides some insight into what he considers the most interesting challenge in his career: managing platforms. In this talk he shares what platforms can mean for our product strategies, and what his team learned as they discovered how to build a platform at Shopify.

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EMQ Send — Customer Journey & Usability Inspection + Redesign

EMQ Send was first launched in 2016 in Hong Kong. In late 2018 EMQ was in the process of launching this consumer product to another market — Taiwan, with potentially different user scenarios from what Hong Kong have had, due…

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An Intro to PM Interviewing

Last year* I gave a talk to the Harvard Business School tech club, titled ÒPrepping for PM Interviews, or 16n hours of your life, where n=number of companies you interview with.Ó This is a variation on that talk.

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API as a Product – Core decisions

When you create an API based service it should be cascaded from the organizationÕs strategy and it should add significant communication interface to it.

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